Warranty Policy and Installation

WARRANTY POLICY

(From 01.04.2020 till 31.03.2021)

S.NO Cooker Hood Models Comprehensive Warranty Extended Warranty LTW Applicable
1 BASIC RANGE EXPO MX-60,  THEME MX-60 1 YEAR 1 YEAR NO
2 REST ALL RANGE ALL MODELS 1 YEAR 1 YEAR YES

Note:

  • Warranty is subject to Installation done by Kaff service Engineers or its authorized service franchise engineers only.
  • Life Time Warranty means SEVEN years
  • To avail the LTW it is mandatory to install the kitchen hood by calling our Customer care & by representatives from our authorized service center only.
  •  The registration form should be duly filled & uploaded on website along with   the copy of invoice & installation service order number within 30 days of  Installation.
  •  Warranty is valid only on showing the life time warranty letter & bill/invoice.
  •   In case warranty is not registered within 30 days from date of purchase,LTW will be null & void.
  •    To register for LTW after 30 days ,submitting a proof of invoice along with a payment of INR700/- is mandatory.
  •    Life Time Warranty is applicable On Motor Only
  •   Rest Two Year for all Parts i.e. PCB, Blower, Touch, Button / Switches are covered under this
  •   Warranty does not cover consumables like bulbs, Switches/Knobs, Charcoal filters, Outer body, Metal/Glass/Plastic parts, Filter locks of the Chimneys.
BUILT IN HOBS
Products Comprehensive warranty Extended warranty SPARES COVERED IN WARRANTY
ESSENTIAL RANGE 1 YEAR 1 YEAR Burners, Glass, Ignition Wire, Switch, Bypass & Generator
CRISTA,HBR, KH,VENETO, MILANO-X & NOVARO SERIES 1 YEAR 1 YEAR   *3 Years Warranty on Burners
 Rest Spares: 2 Years :-  Ignition wire, Switch, Bypass & Generator
BELLINI , BELLINI -F & MASSIMO SERIES 1 YEAR 1 YEAR *10 Years Warranty on Glass only
  *5 Years Warranty on Burners
 Rest Spares: 2 Years :-  Ignition wire, Switch, Bypass & Generator

Note:

BRASS BURNERS COATED WITH BLACK HEAT RESISTANT COATING ARE NOT COVERED UNDER WARRANTY FOR ITS DISCOLOURING.

 BUILT-IN-OVEN

Built-In-Oven Models Comprehensive warranty Extended warranty SPARES COVERED IN WARRANTY
CLIFTON, MAZZINI & CASSINO SERIES All  Models 1 YEAR 4 YEAR Element, Selector & All Electricals parts
COLLECTION SERIES All  Models 1 YEAR 1 YEAR Element, Selector & All Electricals parts
OVEN KOV60MHF, KOV60ZN, KOV60MPZ 1 YEAR 4 YEAR *5 YEAR WARRANTY ON Element, Selector & All Electricals parts
REST OF APPLIANCES / PRODUCTS
Products Comprehensive warranty Extended warranty SPARES COVERED IN WARRANTY
MICROWAVE 1 YEAR 1 YEAR Element, Selector, Magnetron and All Electricals.
REFRIGERATOR 1 YEAR N/A 1 Year Warranty on All Electricals
*7 Year Warranty on compressor
DISHWASHER 1 YEAR 1 YEAR Washing Pump, Thermostat, Pressure Set, Inlet Valve, Heating Element and Drain Pump
WINE COOLER 1 YEAR N/A 1 Year Warranty on All Electricals
*3 Year Warranty on Compressor
AIR PURIFIER 1 YEAR N/A Electronic Parts Only
BARB-E-QUE 1 YEAR 1 YEAR Bypass, Spark Plug & Thermostat
DEEP FRYER 1 YEAR 1 YEAR Bypass, Spark Plug & Thermostat
INDUCTION HOBS 1 YEAR N/A * 3 Year Warranty On Glass
Pcb , Coil & All Electricals
WARMER DRAWER 1 YEAR N/A Pcb , Coil & All Electricals
COOKING RANGE 1 YEAR 1YEAR Bypass, Burner, Ignition Wire, Coil & Generator
COOKTOPS 1 YEAR 1 YEAR * 5 Year Warranty on Burners
2 Year Warranty on Pan Supports, Bypass, Ignition, Generator & Glass.
VENTILATING FANS 1 YEAR N/A Motor, Coil and Led Lamp
SINK N/A N/A **LIFE TIME WARRANTY
FURNITURE & FITTING HARDWARE N/A N/A **LIFE TIME WARRANTY (OPERATIONAL WARRANTY)
KITCHEN ACCESSORIES N/A N/A **LIFE TIME WARRANTY (OPERATIONAL WARRANTY)
GAS SPRING N/A N/A **LIFE TIME WARRANTY (OPERATIONAL WARRANTY)
GENERAL INFORMATION

The warranty extends on all parts against any manufacturing defects inherent or apparent except filter, bulbs, electrical cord & plug, and fitting used for installation of the

  • The warranty also excludes normal wear & tear on the surface affecting the paint or finish of the
  • Top glass, oven glass, bulbs & timer are not covered under the warranty.
  • Company is not liable for any damage or physical injury, arising out of improper use, modification or alteration of specifications or unauthorized and poor maintenance of this
  • The warranty shall be void due to any of the reasons enumerated below and the customer shall be liable to pay for the cost of all spares and service charges
  • The unit is installed, opened, tampered or serviced by person other than KAFF authorized
  • Damage to the equipment due to abnormalities in the power
  • Any modification or structural changes are made to the appliance or it is not used as per the operating standards specified for the
  • The specified periodic maintenance is not
  • Defective or Sub Standard parts are substituted in the place of genuine spares.
  • Any defects arising with optional accessories like trolleys
  • Any damages / defects occur by improper electrical circuits outside the appliance or by any electrical supply
  • Any substandard detergent, rinse aid, salt has been used in the dishwasher.
  • The warranty will not be applicable, if the appliance is used for commercial purpose or at places like hotels, restaurants, hostel, or any other similar
  • Rusting due to environmental effect, misuse, negligence and mishandling.
  • Visit / Service Charges will be extra per

Note:-

 The warranty shall be void due to any of the reasons enumerated above, the customer shall be liable to pay for the cost of all spares and servicing.

 LIFE TIME WARRANTY* (7 YEARS) DEFINITION

Lifetime means expected life of a product. ‘KAFF’ undertakes that all the products are marketed by them under the ‘KAFF’ brand after thorough inspection by Quality Control Wing. ‘KAFF’ extends this warranty only in the case of defects in manufacturing and / or workmanship and undertakes to replace parts / repair, at the sole discretion of ‘KAFF’.

This warranty is subject to the terms and conditions mentioned below:

  1. Lifetime warranty means seven year warranty.
  2. To avail the LTW it is mandatory to install the kitchen hood by calling our Customer care & by representatives from our authorized service center only.
  3.  The registration form should be duly filled & uploaded on website along with the copy of invoice & installation service order number within 30 days of installation.
  4.  Warranty is valid only on showing the life time warranty letter & bill/invoice.
  5.  In case warranty is not registered within 30 days from date of purchase, LTW will be null & void.
  1. To register for LTW after 30 days ,submitting a proof of invoice along with a payment of INR 700/- is mandatory.
  1. In Chimney Life Time Warranty covers the Motors only. Warranty on all other parts like Blower, PCB & switch will be two years. It does not cover consumable parts and parts which are subject to normal wear and tear like Charcoal Filters, Bulbs, Glass Parts, Metal Body,
  2. Routine maintenance / service visits made by the ‘KAFF’ Technician for repair of the items covered under warranty / out of warranty will be on chargeable
  3. The Company undertakes no liability in the matter of consequential loss and/or damages caused to the Customers or third party due to misuse/mishandling/failure/malfunction of the Product. ‘KAFF’ obligation under this warranty shall be limited to repairing or replacing the defective
  4. The Warranty becomes null and void in following cases, but not limited to :
    • Installation / Service / Repair / Modification is carried out by person other than those authorized by ’KAFF’.
    • Failure on account of non-genuine
    • Failure on account of user’s inaction towards minor maintenance such as cleaning of
    • Removal, alteration or tampering of Serial No. of the Product and its components.
    • Change of
    • Failure on account erratic power supply.
    •  Damage resulting to the unit due to operation in an abnormally corrosive alkaline / acidic atmosphere, and / or use of harmful
    •  Failure due to misuse / negligence, and / or Acts of god.
    •  In case warranty is not registered within 30 days from date of purchase, LTW will be null & void

11. For units installed beyond the municipal limits of the area of operation of the Authorized Service Centre of ‘KAFF’, or in areas where no Service Centre is Present, all expenses incurred towards loading, unloading etc., will be borne by the customer and will be payable in advance.

12. The registration of Lifetime Warranty will be as the sole discretion of “KAFF Appliances India Pvt. Ltd.”

13. The decision of ‘KAFF’ with regard to the settlement of all Claims under this Warranty shall be final. Courts in Gurgaon (Haryana) shall have exclusive jurisdiction in the event of any dispute.