Refund and Return Policy
- Owing to nature of our products, goods are not eligible for return /refund in case the carton box is found open at the time of installation of the goods by KAFF’s authorized representative. KAFF’s authorized representative will only open the carton box in front of the customer.
- We would request our esteemed customer to be vigilant at the time of taking the delivery the goods from the Delivery person. In case the carton box is found open and /or KAFF taping is not affixed on all sides of the carton , please do not accept delivery and return the goods immediately to the same delivery person.
- Product Inspection need to be done within 10 days of delivery. Post 10 days we are neither responsible nor accept any damage claim for replacement /refund.
- Due to the nature of our products and high transport cost involved , refund will be decided on a case to case basis. First priority of KAFF is, that customer should feel delighted after the receiving the goods and its usage, to replace goods in case found broken / damage/defective
- Any voluntary return of goods , once accepted by KAFF, the shipping cost needs to be borne by the customer
“ In case of cancellation by customer upon delivery or any other reason not pertaining from the KAFF’s side , refund to be made to the customer will be after deducting the “to and fro freight “ and amount charged by payment aggregator and replacement to be made after collecting “to and fro freight charges”
- For Refunds, Kaff does not charge any processing fee. However, the transaction fee and GST levied by Razorpay at the time of payment capture will not be reversed to your account.